I didn’t throw it at her, I tossed it over the glass since she didn’t have the courtesy to act professionally and get a manager when I asked.let alone ask me why I was upset. According to the employee I “threw my mask at her” to which the security guard said there was video surveillance. My response was that I didn’t plan to return but, what misconduct. As I was waiting at my car for my boyfriend to meet me, I was approached by three security guards and was given a form letter and told that I was banned from Barona for misconduct. When she was rude, I tossed the mask over the glass wall and walked out. I was returning the player’s card and plastic mask they gave me when I arrived.

She didn’t get a manager and didn’t even bother to ask what the issue was. She told me to put on my mask and I said I was leaving and NOT coming back. Her response was sarcastic as she smiled patronizingly at me and said, “OK! Buh bye now!” Think: SNL (de). I told one woman that my experience there was horrible.

I asked for the manager and was asked why. As I was walking out, I stopped at the customer service (rewards center?) and there were two women working behind a glass wall. I assume now, that it was to keep people separate due to COVID but, the staff didn’t tell me that. I play black and odd and asked if I could sit there and was told no with no explanation why. When I was able to play, the woman told me I had to sit next to red/even or the far end of the table. The third had just opened and I was told it would take 15 minutes to play. I went to three roulette tables: one with only one player as they were holding a spot for someone, another with two players but, the 2nd not even standing at/near the table. Drinks can’t be consumed unless you’re in a restaurant, table games only serve 2 players at a time and they hold spots for those who choose to step out to smoke or take a break, leaving one person actually playing for an extended amount of time. Barona has taken it to the extreme however. Due to COVID, casinos are following protocols for public safety. What wasn’t good was that they wrap the appetizer and salad up in cellophane and set it on the table which reminded me of a middle school lunch vs a nice restaurant. The food was standard and nothing to scream about but, not bad. We had dinner at the Italian restaurant and the service was excellent. That said, we will never go back there again. Tonight we decided to go to dinner at Barona as it’s been 6 years since i went there. I live locally and usually go to Sycuan or Viejas to dine/gamble.

Italian cuisine barona casino